Unfortunately, this was not an isolated incident at all. The plastic of the upper keyboard case is too thin and weak and snaps off when pressed down against the harder outer shell. The problem is especially common for people who carry the computer in a backpack, as pressure on the closed case forces the shell and keyboard cover together. It is a shocking lack of durability for a computer which is otherwise so well designed and engineered. Mine has handled multiple tumbles without a single problem, but is falling apart because I carry it to class in a backpack.
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